Stephen Long, claims, IT and operations director at Covéa Insurance, talks about his firm’s entry to the Customer Champion of the Year – Insurer award
1. Why did you put yourselves forward for the Customer Champion of the Year – Insurer category?
We entered because what we have implemented represents a shift from reactive claims handling to proactive risk management. By using real-time data to warn brokers and customers before disaster strikes, we’re helping prevent losses and reduce disruption.
As a business, Covéa constantly aims to add value to our brokers and customers where it most matters. This campaign is about making a real difference and demonstrating the power of prevention.
2. What do you think makes your entry stand out and why should you win the award?
It takes loss prevention to a whole new level. It’s personalised – targeting customers who are at direct risk of a storm hitting them.
It’s relevant – providing practical and specific advice about steps the customer can take to prevent a loss.
And it’s timely – being delivered ahead of the potential loss event and allowing the customer time to act and hopefully make a difference.
3. What would winning this award mean to you and your firm?
Winning would validate our commitment to prevention and customer empowerment.
It would recognise the ingenuity and dedication of our team and highlight the value we bring to brokers and customers.
We have a programme of loss prevention activity underway at Covéa and this would advocate and give a real boost to this work and support us in our drive to add greater value to the customer experience
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