Lynette Grocott, manager care manager at Zurich, talks about her firm’s entry to the Customer Champion of the Year – Insurer award
1. Why did you put yourselves forward for the Customer Champion of the Year – Insurer category?
We’re really proud of our Zurich Rehabilitation Team – they’re true Customer Champions.
They do amazing work every day, showing their commitment to teamwork and supporting our customers when it matters most.
By combining clinical expertise with compassionate care, they make a real difference. They help people recover faster, support frontline workers and set a new standard for how insurers and customers work together.
2. What do you think makes your entry stand out and why should you win the award?
Zurich’s Rehabilitation Team is setting a new benchmark in purposeful care.
In partnership with a leading emergency response charity, we’ve delivered fast, tailored support – from quick access to private treatment and virtual physiotherapy to resources tailored to frontline teams dealing with trauma and stress.
It’s more than insurance – it’s about helping people recover faster, saving over 16,000 working days, and reducing costs for our customers.
By blending innovation with empathy, we’re supporting those who serve our communities – building resilience, improving outcomes and redefining insurer-customer collaboration.
3. What would winning this award mean to you and your firm?
At Zurich, we’re proud to shine a light on the dedication of our team and the values that drive us.
Every day, we’re making a meaningful difference – not just for our customers, but for the communities we serve.
It’s about more than delivering great service – it’s about leading the way in customer care, inspiring confidence and helping to build a brighter, more resilient future together.
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