Revealed: Insurance Times Claims Excellence Awards finalists 2026

The final shortlist for the 2026 Insurance Times Claims Excellence Awards has been released.

These awards are designed to recognise the best the UK claims industry has to offer, with firms, professionals and claims initiatives competing to celebrate excellence, customer impact and true innovation. 

After an initial round of judging, Insurance Times can reveal which entries have made it onto the shortlist for the final round of judging across 20 categories.

Following a final round of judging across 22 and 23 April, the winners will be revealed at the awards ceremony on Friday 12 June – this year, the event will be held at new venue The Brewery in London.

• For table bookings for this event, contact account manager Serena Giampieri: Serena.giampieri@insurancetimes.co.uk
• Meanwhile, for sponsorship opportunities, contact head of commercial Aisha Roberts: Aisha.roberts@insurancetimes.co.uk

Claims Achievement Award

• Brooklin Claims Consultants 
• Direct Commercial 
• Napo Pet Insurance

Claims Champion of the Year 

• David Rawstron, Brooklin Claims Consultants 
• James Morris, Kingsbridge Recruitment Insurance 
• James Tallant, DAC Beachcroft – Corporate Insurance and Risk
• Karen Price, Brown and Brown 
• Leon England, Brown and Brown
• Meltem Yazar, Napo Pet Insurance 
• Mike Woolcombe, Concept Claim Solutions 
• Scott Jacobs, QBE 

Claims Mitigation Strategy of the Year

• Cowbell
• Direct Commercial 
• Markel UK 
• Quality Care Group 
• Safe and Secure Home Insurance 
• Waggel

Claims Partner of the Year

• Bamboo Connect
• Corporé and Allianz
• DAC Beachcroft – Corporate Insurance and Risk
• Five Sigma 
• Gallagher Bassett 
• Markel UK 

Claims Product of the Year

• DAC Beachcroft – Corporate Insurance and Risk
• DICEUS
• Five Sigma
• Flock
• HighFive
• Napo Pet Insurance 

Claims Service of the Year – Broker/Insurer/MGA 

• Axa Retail 
• Brown and Brown Claims (UK)
• Direct Commercial 
• FM 

Claims Service of the Year – Service Provider

• Bamboo Connect 
• DAC Beachcroft – Corporate Insurance and Risk
• DWF Law
• FMG
• Innovation Group 
• Photocert

Claims Team of the Year

• Brown and Brown Claims (UK)
• C&C Insurance Brokers 
• DAC Beachcroft – Corporate Insurance and Risk
• Kennedys

Claims Team of the Year – Insurer

• Arch Insurance 
• FM 
• Markel 
• Tokio Marine HCC International 
• Westfield Specialty International 
• Zurich Insurance – Motor Claims Team 
• Zurich Insurance – Rehabilitation Team 

Claims Team of the Year – MGA 

• CFC Underwriting 
• Direct Commercial 
• First Underwriting 
• Napo Pet Insurance 

Claims Technology of the Year 

• Allied Universal Compliance and Investigations 
• AltoVita 
• DWF Law 
• Laird Assessors 
• Photocert 
• QBE 
• RDT 

Claims Training Excellence Awards 

• AIG 
• GHG Solutions 
• Kennedys Law 

Counter Fraud Initiative of the Year 

• Allianz UK 
• Axa Commercial Claims 
• DAC Beachcroft – Corporate Insurance and Risk
• DWF Law
• QBE 

ESG Initiative of the Year 

• Acini 
• DWF Law
• National Windscreens 

Excellence in Customer Care

• C&C Insurance Brokers 
• Napo Pet Insurance 
• QBE 
• Urban Jungle 
• Zurich Insurance 

Excellence in Customer Care – Service Provider 

• Bamboo Connect 
• Brooklin Claims Consultants 
• Concept Claim Solutions 
• Countrywide Hearing 
• Laird Assessors 
• National Windscreens 

Fraud Investigation of the Year 

• Axa Commercial Claims with Keoghs 
• DWF Law
• Esure 
• QBE 

Insurer of the Year 

• Arch Insurance 
• FM 
• Markel UK 
• QBE 
• Tokio Marine HCC International 

MGA of the Year

• Cowbell
• Napo Pet Insurance 
• Purbeck Insurance Services 

Rising Star in Claims or Fraud 

• Alex Mitchell, Westfield Specialty International 
• Ben Allen, Flock 
• Chloe Redshaw, DASA
• Ed Whittley, CFC Underwriting 
• Georgia Musgrave, QBE 
• Ryan Lysaght, DWF Law