The best of the UK general insurance (UKGI) claims sector came together last month (22 May 2025) for a glittering evening of recognition and celebration at the 2025 Claims Excellence Awards, an Insurance Times event.
Held at the Royal Garden Hotel in London’s Kensington, the ceremony honoured individuals and teams that had gone above and beyond to improve customer outcomes, tackle fraud and deliver innovation across the claims lifecycle.
Actor and comedian Mathew Horne – best known for his role as Gavin from TV show Gavin and Stacey – hosted the event, which included a drinks reception, three course meal and an opening address from Insurance Times editor Katie Scott.
Scott praised the sector’s commitment to continual improvement. She said: “The Claims Excellence Awards is a one of a kind event that gives a well deserved pat on the back to firms and professionals that successfully navigate the complex web of claims processes – with sensitivity, speed and specialist knowledge.”
Can you spot yourself?
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