Clear Technology to provide software to cut costs and improve customer service

Clear Technology Ltd, a provider of new breed software solutions for the insurance and financial services industry, has been chosen as strategic supplier to Norwich Union.

Under the terms of the agreement, Clear will help Norwich Union Insurance manage its Third Party Claims across multiple key business areas. The company said it expected to reduce its' processing costs, improve processing capacity and enhance customer service levels.

The steadily rising volume of Third Party Claims efficiently is one of the biggest challenges facing providers with insurers paying out £4.5 billion a year on Personal Injury compensation alone.

“Norwich Union Insurance is dedicated to providing the very best in customer service and efficiency,” said Dominic Clayden, director of technical claims, Norwich Union Insurance.

“Clear offers us an effective work management proposition that means we can focus our attention on the things we do best, giving the right level of compensation to the right customers at all times. What this system gives us is an enterprise view of data, which is essential for improving efficiency. With Clear, Norwich Union Insurance has a real opportunity to monitor processing performance and to use this information to drive shorter, more effective procedures when handling Personal Injury related claims.”

Graham Dawkes, managing director of Clear Technology added:
“This agreement is a testament to Clear's experience and expertise in the insurance industry, both nationally and internationally. We firmly believe that an organisations internal expertise holds the key to consistent and accurate claims management and our new breed of software enables companies to maximise their assets. Clear are committed to helping providers like Norwich Union Insurance to grow their business and exceed customer expectations.”