Insurance Times is conducting a short study of how front-line, commercial insurance broking staff rate the overall service provided by the commercial insurers they deal with. Our brief online study questionnaire at contains just 12 key questions, half of which are optional opportunities for comment.

Completing it should take no more than a couple of minutes. For every genuine response, we will donate £5 to Cancer Research UK or the charity of your choice.

All individual input will remain firmly and strictly confidential, though the aggregated results will eventually appear in Insurance Times in a feature aimed at prompting improved standards, where necessary, in the standards of broker support and service provided by commercial insurers.