New module to help with TCF
Insurance administration solutions specialist RDT has developed a fully integrated complaints module for its Landscape.NET solution.
It is designed to support its customers’ FSA obligations, specifically regarding ‘treating customers fairly’ (TCF).
In addition to regulatory support, the new module introduces business processing efficiencies around complaints processing and delivers eal-time management information.
RDT chief executive Mark Bates explains: “The ability to fully configure the complaints handling process ensures the right correspondence and communication is sent to the right people at the right time.
"Customers receive a timely service, staff has visibility of its tasks and management can spot issues and trends which can be quickly remedied.”
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