New module to help with TCF

Insurance administration solutions specialist RDT has developed a fully integrated complaints module for its Landscape.NET solution.

It is designed to support its customers’ FSA obligations, specifically regarding ‘treating customers fairly’ (TCF).

In addition to regulatory support, the new module introduces business processing efficiencies around complaints processing and delivers eal-time management information.

RDT chief executive Mark Bates explains: “The ability to fully configure the complaints handling process ensures the right correspondence and communication is sent to the right people at the right time.

"Customers receive a timely service, staff has visibility of its tasks and management can spot issues and trends which can be quickly remedied.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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