The etrading results are out now, find out which insurer extranet platforms achieved 5 stars, which insurer provides a five star experience via a software house and discover how brokers ranked their broker management system

Aviva Fast Trade and NIG TheHub have have the best extranet etrading service for brokers, topping Insurance Times annual etrading survey. 

For a second year in a row, both gained five stars for service in our Five Star Rating Report eTrading 2020. 

The survey, which had 850 broker responses, asked brokers to rate service from: 

- Insurer extranets

- Insurer service and products on software platforms such as Acturis, Applied Systems, SSP and Open GI.

- The broker management system they use on a daily basis

NIG was the only insurer gaining five stars in both extranet service and service via a software house.  

Brokers were also asked to rate the broker management system they use daily, with Acturis coming out in first place with Applied behind in second. 

Aviva Fast Trade and NIG TheHub were the only insurer extranet platforms to be awarded five stars out of a field that included Zurich Online, AXA Connect, Ageas Extranet, Hiscox Trader, QBE FastFlow, RSA Online, Allianz QuoteSME, Markel Online, Home & Legacy Online, Covéa Insurance Online and Chubb Online Portal.

The eTrading survey also aimed to investigate the broker journey, while trading with an insurer via a software house platform.

It is evident that some brokers witness clear differences, while others see consistency across the trading routes insurers offer brokers. 

Subscribers will be able to look at the in-depth results on the Insurance Times website from 2 April. Click here if you are a subscriber

Insurance Times’s head of research, Savan Shah said: ”Aviva and NIG’s second consecutive five-star ratings among insurer extranets and NIG’s consecutive five-star rating via a software house system were based on brokers across the UK rating the platforms’ eTrading experience in many key service areas important to all broker groups.

Extranet + VP Badge 5star

”I would like to thank all the brokers who took part. We know that insurers and software houses take the survey seriously and strive to improve using the information that you give.”

Brokers rated insurers in these five core areas:

  • Breadth of cover & product range
  • Quality & number of questions asked
  • Quality of support
  • Quotability
  • Usability & trading ease

Here are two examples of the feedback received from brokers regarding the two insurer extranets to receive five stars from brokers in the 2020 eTrading survey:



One broker obtaining Aviva products such as property owners, tradesman and package policies via Aviva Fast Trade said “Aviva etrade will tell you straight away if a quote is going to be declined which is very useful to save you from running through all the details and finding that out at the end”



One broker obtaining NIG products such as property owners, farmers combined and farm motor products via their insurer extranet platform said “I like the fact that we can input data ourselves and manually change quotes for various circumstances. This is really helpful during renewal discussions”. 

Insurance Times has conducted its annual eTrading survey for the past six years, investigating brokers’ opinions, attitudes and satisfaction levels with the eTrading services they receive from their insurance partners and software house providers.

For the second successive year, we have also given a star rating out of five, linked to score performance.

This is to provide a more practical tool to help assess and benchmark yearly performance of insurer extranet platforms, broker management systems and the broker experience of trading with an insurer via a software house platform.

This year we have included five-year trend analysis online and within the report of all insurer extranet platforms that have been involved in the survey over the last five years.

For more information on how to obtain your eTrading report, access the Insurance Times eTrading hub or the Trading Data Insight Book contact:

Head of sales Richard Turner:  (0)20 7618 3408.