By Caroline Jordan, Caroline Jordan Caroline Jordan2007-06-26T00:00:00+01:00
Caroline Jordan says that brokers should see claims as an integral part of not only their business but as part of customer service
It is often said that claims are the shop window of insurance, where the industry fulfils its promise to deliver on what the customer has purchased. But there is a dilemma here. It is that not all claims are genuine.
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