Former HSBC and Zurich head Teresa Robson-Capps joins consolidator’s board

Alistair Lyons

Towergate has appointed Teresa Robson-Capps as an independent non-executive director on its board and as a member of the audit committee.

Robson-Capps was most recently deputy head of HSBC Direct Bank from June 2009 to September 2011.

Prior to this she was head of contact centres for HSBC, a role covering 11 million UK customers from 13 virtual sites.

Robson-Capps was also an associate partner at Accenture from 2003 to 2006 and in the three years prior to that, was managing director of the customer division at Reality, a division of GUS PLC .

Her previous senior executive roles include customer services director at Cable & Wireless, transformation director at Zurich Insurance and managing director of Sears Retail Services.

Towergate non-executive chairman Alastair Lyons (pictured) said: “I am delighted to welcome Teresa to the Towergate board. Her impressive track record in transformation and change implementation means that her appointment is perfectly aligned with Towergate’s own plans to optimise its operational effectiveness, efficiency and customer service excellence.”

Robson-Capps said: “Towergate offers me the perfect opportunity to work closely with a business with ambitious plans for growth. I look forward to being part of what promises to be an exciting journey for a relatively young brand which is willing to embrace change and seek improvement through improved processes and people engagement.”