'We believe our data is secure' - Premium Credit explains cyber incident

Premium Credit remains offline, and still is not sure when it will be back online.

But, the company has released a statement, explaining what is going on, while reassuring clients that their data is safe.

It said: “Our forensic investigation into the incident is ongoing and we believe that all customer data remains safe and secure.”

After being alerted to the incident on Sunday, Premium Credit followed security protocols ”to protect our systems and isolate our partners from harm.”

Since then, the company has been investigating the nature of the incident but has said it has not found any evidence which supports the speculation that a hack has taken place.

Getting back online

While it didn’t provide an estimated time in which it will be back online, Premium Credit says it has started the process of testing and rollout of some systems.

”Earlier today we began the testing and rollout of some broker systems - which will continue until all systems are back online.”

But it says until then, it will continue to communicate with partners and clients via its various channels.

“We’ve been communicating regularly using email, phone, social media and in person with our partners, customers and the regulator throughout this incident - and we are extremely grateful for their support and patience. Our call centres were available from Monday afternoon to field customer queries.”

It ended the statement by apologising to customers and partners.

Read the full statement below:

On Sunday 16^th September, our virus monitoring alerted us to a cyber incident. We followed our extensive security protocols designed to protect our systems and isolate our partners from harm; we then began the investigation into the incident with 3^rd party experts.

 

Since then, we have been working around the clock to restore our services for our brokers, and earlier today we began the testing and rollout of some broker systems - which will continue until all systems are back online.

 

We’ve been communicating regularly using email, phone, social media and in person with our partners, customers and the regulator throughout this incident - and we are extremely grateful for their support and patience. Our call centres were available from Monday afternoon to field customer queries.

 

We are committed to doing the right thing, and not disadvantage any customer as a result of the incident. We have communicated that any payment that is delayed as a result of the outage will not be treated as a default and will not incur a default charge.

 

Our forensic investigation into the incident is ongoing and we believe that all customer data remains safe and secure.

 

We can only apologise for the disruption this has caused our partners and their customers.