Eagle Star is to introduce a virtual operator to its website to answer frequently asked questions and guide users through online procedures.

The operator, known as Catherine, is intended to be as lifelike as possible and will have a personality and interests. She is said to be married, have a nice car and support Fulham.

Catherine is expected to appear on the site within the next couple of months.


The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.