"Spitzer fall-out hits UK brokers" and "a third of brokers are concerned" (News, 3 March). It will be interesting to learn what those concerns are because we each see things from our own perspective and we can then reach a consensus of opinion on the way forward.
For example, I see the 'Spitzer fall-out' as one symptom of a commercial tsumani caused by the invention of the internet and exacerbated by the human element.
Having been a broker since 1964 I have come to the conclusion it is time to go back to basics, learn from past mistakes and take the right steps forward in a changing world which is rapidly getting smaller every day.
It also leads me to regard the human factor as a fifth dimension and to describe the needs of the insurance professional with the word KUCI - knowledge, understanding, communication and intent.
John Lynch
Managing director
Insurance Advisory Service
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
