All broker feedback articles
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NewsFull Five Star Rating Report: Commercial and Personal Lines 2024/25 is now available
Insurance Times reveals full insurer rankings on service across both commercial and personal lines, with 16 insurers included in 2025’s final report
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NewsInsurance Times confirms five star insurers from 2025’s commercial and personal lines report
More than 850 UKGI brokers rated their commercial and personal lines insurer partners for 2025’s report
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NewsRevealed: Seven MGAs awarded five stars in Insurance Times’ 2024/25 MGA survey
UKGI brokers have voted – with 31 MGAs included in this year’s exclusive report, find out how many stars your firm received from its broker partners
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NewsInsurance Times launches annual Broker Service Survey for 2024/25
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times annual benchmarking survey
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ResearchInsurance Times’ 2023 MGA survey is now open!
The 2023 Insurance Times MGA survey is now open for brokers to share views on their service experience with MGAs over the last 12 months
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NewsInsurance Times reveals headline results from 2023’s Five Star Rating Report: Commercial and Personal Lines
The results from Insurance Times’ Five Star Rating Report: Commercial and Personal Lines 2023 are now available - how have UKGI brokers rated commercial and personal lines insurers this year?
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IT InvestigatesThe Insurance Times 2021 Etrading Survey is now open
The 2021 Insurance Times Etrading Survey is now open to brokers. Etrading has become even more important in the wake of the Covid-19 pandemic, so it’s time to share your views on your etrading experiences over the last 12 months
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IT InterviewNIG Etrading Q&A: A technology platform is only as good as the people behind it
Dan Burton Head of Broker eTrade at NIG Commercial speaks to Insurance Times about the development of TheHub and how they have addressed broker feedback from research such as the Insurance Times Etrading survey.
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Online onlyPlum Underwriting Etrading Q&A: HNW and MNW product revamp
Plum Underwriting’s Product Development Manager, Nicky Whatman speaks to Insurance Times lead researcher Savan Shah to discuss the current and future developments of the Plum Online Portal.
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AgendaHome & Legacy Etrading Q&A: Making it easier to trade high net worth insurance
Home & Legacy’s Managing Director, Barry O’Neill speaks to Insurance Times lead researcher Savan Shah on reducing complexity for high net worth risks, commission sliders, risk summaries, question sets and how broker feedback drives future development.
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Online onlyCovéa Insurance Etrading Q&A: Feedback results in enhanced flexible broker tools
Covéa Insurance’s E-trade broker development manager, Eugene O’Callaghan speaks to Insurance Times lead researcher Savan Shah to discuss the developments of the Covea Insurance online platform and the impact of brokers in the upcoming Insurance Times Etrading survey.
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Online onlyQ&A Lorega: Broker service survey aftermath
Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey
