More than 80% of motor broker deal with multiple suppliers to administer motor claims with around 20% having relationships with four or more companies, according to a new survey.
The survey, conducted by legal expenses insurer DAS Group, also shows that a significant amount of time is spent handling motor claims every day in more than 85% of firms.
More than half of respondents to the DAS survey said that claims income was at least “quite important” to the profitability of their motor accounts, with almost a third rating it as “important” or “very important”.
DAS Head of Sales and Marketing Lyndon Willshire said: “We recognise that motor brokers face enormous pressure to deliver a first class service in a highly competitive market, without increasing their own costs.”
To help brokers streamline their claims administration, DAS is launching a new Total Incident Management service for motor claims at this week’s BIBA Conference in Manchester.
Willshire said: “What we have put together is a market beating proposition that really will help brokers make more from motor, while giving them the confidence that they are working with a single, highly experienced and principled partner.”
“Our Total Incident Management service will take care of the entire process, from first notification of loss to final settlement and everything in between, and our “fair hire” and “fair repair” policies guarantee that insurers won’t face inflated claims costs.”
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