Capita aims to exploit its links to government and privatised institutions to distribute motor, household and travel insurance.

Under newly-appointed non-executive chairman Sandy Dunn, Capita will look to carve a niche in personal lines by forming affinity partnerships with local councils and privatised bodies like the DVLA.

Dunn, who will continue as chief executive of BDML, will also oversee Capita's transformation into a major player in the sector through a combination of organic growth and acquisition.

Dunn said: "Insurance companies and banks are well down the list in terms of trust. Retailers and institutions offer a better avenue because they have a better reputation."

Industry experts have suggested that poaching the Post Office account from Budget's affinity arm Junction will be a priority for Capita.

Capita's insurance division is best known for providing outsourced claims handling and processing services to major insurers and brokers.

Dunn said: "Capita is a sleeping giant. The company is punching below its weight and I intend to change that."

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.