Deputy chief Tony Boorman will take role until further notice

Natalie Ceeney has stepped down as chief ombudsman after almost four years with the Financial Ombudsman Service (FOS).

Deputy chief ombudsman Tony Boorman will run the FOS until further notice.

FOS chairman Sir Nicholas Montagu said: “In the close to four years since joining, Natalie has taken the service from dealing with an annual workload of 150,000 cases to over 500,000 cases – with the organisation trebling in size under her leadership in response to the challenges of PPI.

“So having just received our millionth new PPI complaint, Natalie feels that now is the time for her to move on – as the ombudsman service itself starts out on a new set of challenges, building on the foundations for change laid under Natalie’s leadership.”