Claims – Page 15
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News AnalysisMarket responds to FCA clamp down on 'poor' practice in claims
’Transparency in claims handling is paramount, fostering trust and demonstrating a genuine commitment to customer well-being,’ says head
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News AnalysisBriefing: Is the insurance industry still underestimating the cost of poor service?
During softer market conditions, service becomes an even more important differentiator – but still too many firms are failing to focus on service as an important commercial USP
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NewsFCA taking action against firms after finding evidence of ‘poor’ handling of insurance claims
’Insurance provides peace of mind but people must be confident they can get a fair deal and be treated right when the worst happens,’ says deputy chief executive
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NewsOmbudsman reforms interest to better reflect economic reality
The Ombudsman will adopt a variable interest rate on certain awards from 2026
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NewsHigh five: Catch up on the biggest exclusive stories this week
Insurance Times rounds up the biggest exclusive stories from 14 to 18 July 2025
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News AnalysisTesla leads the slide as EV resale values drop
Petrol, diesel and electric vehicles have all lost value over the last 12 months, while hybrid vehicles have bucked this trend and stayed steady, according to a new report from Insurance Times and Percayso Inform
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NewsFreeholders issued legal papers over ‘national scandal’ of secret insurance commissions
’It is even more shocking that our landlords have been milking us for cash by jacking up insurance premiums with hidden commissions,’ says class action participant
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News AnalysisCracking foundations: How 2025’s summer drought is sinking UK homes
Hotter, drier summers are leading to an increased risk of subsidence damage to UK properties and – with population centres in south east England most at risk – insurers will be wary of climate driven dangers
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NewsBeazley accused of stalling as BI claim disputes head to court
’Our clients and this firm notified these claims in 2020 and they are still no further, despite the legal landscape changing so much in the favour of policyholders,’ says solicitor
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NewsInsurance Times launches AI claims survey
The information gathered will be used to benchmark AI adoption, identify key hurdles and highlight the tools and support claims professionals need to enhance their workflows
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News AnalysisBriefing: Is pet insurance reaching a breaking point?
With record-level premiums and a rising number of complaints, pet insurance is facing some serious questions over Fair Value and customer outcomes
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NewsInsurers must outpace claims inflation by identifying emerging ’unknowns’ – Peter Graham
The industry risks ‘missing a trick’ if it doesn’t adopt a broader perspective on claims inflation as ‘the game has changed’ due to global economic factors affecting settlement costs, says MGA’s non executive chairman
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NewsRejected pet damage claims hit £801m as owners unaware of home cover limitations
‘It’s clear from our survey that many pet owners don’t realise their home insurance probably won’t cover them if their pet causes damage,’ says home insurance professional
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News AnalysisThe talent shortage is a ‘vicious cycle’ for loss adjusters
Loss adjusting talent crunch can have direct repercussions on claims processes – but what are the key challenges and how is the market looking to address them?
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NewsClaims handlers welcoming automation despite job security fears
‘Successful automation will empower claims handlers, not replace them,’ says deputy chief executive
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News AnalysisIn Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored
’Most MGAs aren’t huge and haven’t really got the infrastructure to manage claims. They’re focused on underwriting, so partnering with TPAs is critical to not having to worry about managing claims,’ says underwriting development manager
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Sponsored ContentClaims service is central to the consumer experience – Qlaims
David Williams, non-executive director and Consumer Duty champion at Qlaims, discusses the need for the insurance industry to recognise the vital importance of the claims experience to customers
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NewsDLG and Markerstudy help expose ghost broker posing as law firm
‘Not only were victims left out of pocket and driving uninsured, but their details were used unknowingly in collisions that never happened,’ says intelligence and investment manager
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NewsCoverage disputes must maintain ‘mutual respect’ to preserve commercial relationships
‘There is a day after the dispute – damaging the commercial relationship damages the business too,’ says law firm managing partner
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NewsLaw firm highlights narrowing insurer exposure after Covid BI win
The judgment reinforces closed-list wording and may narrow remaining routes for pandemic-related claims
