Claims – Page 4
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NewsWho secured victory at the Claims Excellence Awards 2026?
The ceremony provides a ‘visible platform to demonstrate what good looks like and share actionable insight on how this area of UKGI is evolving for the better’, says Insurance Times content director
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NewsPrice-led insurance market risks leaving customers unaware of ‘hidden away’ exclusions
’If [exclusions are] all hidden away in terms and conditions people aren’t going to see it,’ says Insurance Datalab’s Matt Scott
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NewsBackchat: June 2026
Religious restoration gains congregation congratulations, artificial intelligence forges photo opportunity with a difference, TV presenter has close up with trade journo fans and insurer prepares to auction industry artefacts for charity. What has the insurance industry been up to of late? You heard it here first…
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IT InterviewDavid Nichols: Zurich UK’s ‘best ideas’ driven by broker engagement
‘We don’t have the right to demand growth – we have to show up and earn respect to get it,’ says head of retail
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News AnalysisWorld Cup 2026 opens goal to ‘single point of failure’ cyber risks
Conflicts involving Russia, Ukraine, Iran and broader geopolitical tensions have ‘increased the likelihood that major events will be used as platforms for cyber-enabled messaging and symbolic attacks’, says director of threat intelligence services
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NewsE-cigarette fires increase by a third in 2025 despite disposable vape ban
Issue is now ‘beyond an emerging risk’, says head of large and complex claims
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News AnalysisClaims and customer outcomes reshape insurer placement decisions
A new report from Insurance DataLab has collated claims, complaints, solvency and underwriting data into a single framework designed to give brokers a broader view of insurer performance
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NewsAuthorised claims management firms have halved in past decade
‘Higher standards around governance, conduct and consumer outcomes have undoubtedly raised the bar for firms operating in the sector,’ says head
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News AnalysisBriefing: The story of my parents’ dog – and why CMA vet reforms are imperative
Veterinary fees have risen sharply in recent years and have become unpredictable for the insurance industry
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News AnalysisBriefing: Everyone talks about claims excellence – but what does it mean?
How to define a positive claims journey is probably one of the most subjective metrics across UK general insurance – but greater regulatory and customer scrutiny means that firms must benchmark their performance to succeed
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NewsUK lags behind Europe on pet insurance claims satisfaction
’Dissatisfaction is often driven less by whether claims are ultimately paid and more by communication, delays and overall trust in the process,’ says product marketing manager
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News AnalysisThe Big Question: Is UKGI ready to respond effectively to another pandemic event?
May 2026’s hantavirus outbreak on a Dutch cruise ship is ringing unsettlingly familiar alarm bells – but, with this threat of a new health crisis emerging, is UK general insurance (UKGI) ready to respond effectively to another possible pandemic event and action lessons learned from Covid-19?
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News AnalysisThe most common causes of claims in the aesthetics sector – and how to prevent them
‘The frequency and the severity of claims’ in ‘a very litigious’ sector can be mitigated through ‘effective, proactive risk management’, says MGA’s head of legal and risk management
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NewsIntact Insurance launches new claims charter for brokers
’This charter sets out, in practical terms, what brokers and their clients can expect from us,’ says chief operating officer
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News AnalysisJo Musselle: How Hiscox wants underwriters to ‘see around corners’
’Our job is to deal with the market that’s in front of us, not the market we’d like to be in front of us,’ says chief underwriting officer
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AnalysisWill the CMA cap for UK vet prescription fees fix the ‘broken’ pet insurance market?
The Competition and Markets Authority’s intervention in veterinary prescription pricing has sharpened the focus on transparency, raising questions over how pet insurers will move beyond a ’race to the bottom’
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NewsFCA to launch review of ‘poor’ claims management practices
‘Too often consumers are being let down, eroding trust in firms that should be supporting them and damaging the economy,’ says director
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News AnalysisRenters’ Rights Act ‘turning point’ for landlord insurance risk exposure
’Reviewing tenancy structures, understanding how rent reviews will be assessed and making sure properties and insurance arrangements are fit for the new framework will be essential,’ says trading director
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Sponsored ContentWhy trust is central to premium finance – Close Brothers
Sponsored content: Colin Wallace, commercial director at Close Brothers Premium Finance, explains how the company is investing in building trust and reliability
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AnalysisThe ‘biggest competitor’ to the equine market is self-insurance
‘We’re seeing an increasing number of horse owners choosing to self-insure, however, this approach carries significant financial risk,’ says equestrian schemes underwriting specialist
