Proposed remedies will do little to address the problem of rising claims costs, analyst warns

The remedies proposed by the Competition and Markets Authority (CMA) for the private motor market represent a missed opportunity, according to Shore Capital analyst Eamonn Flanagan.

In a research note Flanagan said: “The provisional remedies offered by the CMA do not appear to be sufficiently far-reaching to rectify the underlying issues within the industry.”

He said that the lack of action on subrogated repair costs means that the CMA has done little “to address the fundamental issue which lies at the heart of the dysfunctional nature of the UK personal motor insurance market, namely that the insurer which is responsible for the payment of claims (the at-fault insurer) has little influence on the claims process, which is controlled by the not at-fault insurer”.

He concluded that the UK motor insurance market remains an “unattractive” investment proposition and said he did not expect rates to rise above “ugly” levels of claims inflation.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.