Personal injury claims head Donna Willis fills role

Donna Willis

Lloyd’s motor insurer ERS has appointed Donna Willis to the newly-created role of operations director.

She is currently head of personal injury claims at the insurer.

In her new role Willis will be responsible for managing ERS’s operational centre in Swansea, and will be permanently based there.

She will report to ERS chief executive Ian Parker.

ERS chief operating officer Tim Yorke will remain in his role, but will be focused on change management. He will retain responsibility for the insurer’s IT systems.

Willis said: “I’m delighted to be able to take up this opportunity to lead the team in Swansea. I know from my experience of leading the PI team just how much potential there is there, and how critical it is to the continued transformation and success of ERS.”

Parker added: “ERS is coming to the end of our transformation programme, and this appointment recognises the change we need to make in our operations in order to make the business really perform and benefit from all the investments and hard work over the last two and a half years.

“Donna has made a huge contribution since she arrived, and I’m looking forward to her joining the executive team.”