Upheld rate for general insurers improves to 35%
The Financial Ombudsman Service (FOS) received 14,871 new complaints about general insurance in the second half of 2015, up 5% on the 14,164 it received in the second half of 2014.
The figure excludes complaints about payment protection insurance (PPI).
But there was a fall in the percentage of complaints resolved in the customer’s favour to 35% in the second half of 2015 from 38% in the second half of 2014 and 36% in the first half of 2015.
The general insurance complaints upheld rate also compares favourably to the 53% recorded across the whole financial services industry.
Overall, the FOS received 164,347 new complaints about financial services products in the second half of 2015, up 2% on the 161,649 complaints it received in the second half of 2014.
PPI made up 56% of the total, with 92,667 new complaints. This was down 12% on the 104,877 received in the second half of 2014.
Complaints about financial products other than PPI increased 26% 71,663 to 56,771 year on year.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
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