Homeserve is implementing a new claims management software package. The home emergency services provider has chosen Guidewire Software's ClaimCenter system.

ClaimCenter will support claims handling in relation to home owners, commercial property managers and general insurance partners. It features real-time electronic claims analysis.

Ian Carlisle, chief operations officer at Homeserve, said: “ClaimCenter will transform the handling of UK property repair claims, which will help us smoothly and effectively grow our business. Our goal is to create customer solutions and a one-stop-shop. Guidewire ClaimCenter is an ideal fit for Homeserve and for the UK market.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.