Esure and Fortis confirmed this week that they have begun using cognitive interview specialists Absolute in an attempt to combat fraudulent claims.

An Esure spokesman said the insurer was using Ab ...

Esure and Fortis confirmed this week that they have begun using cognitive interview specialists Absolute in an attempt to combat fraudulent claims.

An Esure spokesman said the insurer was using Absolute on certain classes of high value claims "where there is a potential for fraud risk".

The spokesman highlighted unrecovered theft claims as well as high value jewellery claims as instances when the insurer would use Absolute.

"We're happy with the work Absolute does," the spokesman said.

A Fortis spokeswoman confirmed the insurer had begun running a pilot with Absolute at the end of last year.

"At this early stage, we are unable to comment on how the pilot is progressing, but we will be reviewing the impact of the pilot at the end of the quarter," the spokeswoman said.

Sussex-based Absolute claims it can save insurers £37,000 for every 100 cases it investigates on their behalf.

The company was co-founded in 2002 by former Direct Line head of fraud Bill Trueman.

Absolute has handled 3,500 claims on behalf of insurers and banks since it was established.

The company says only 1% of its decisions to reject claims have been appealed against.

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