All Issue archive articles – Page 25
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FeaturesTop insurers and brokers for customer experience revealed
While motor insurers battle it out for first place when it comes to customer experience, Insurance DataLab showcases the impact of poor complaints handling on CX, analysing whether brokers or insurers have the upper hand statistically
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IT InterviewNew director spearheads general commercial business at wheels broker McCarron Coates
Kennett Insurance Brokers’s former managing director joins Ian McCarron and Paul Coates to form ‘the three musketeers’ of commercial broking
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IT InterviewMark Pierce: HNW sector experiencing claims cost uptick due to ‘sharp increase in building costs’
However, the sector is already returning to in-person visits so clients can access ‘the hands-on, professional approach and experience of an adjuster’
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FeaturesIn Focus: Broker litigation ‘inevitable’ one year on from FCA’s BI test case
Brokers are ’still squeaky about whether they advised their customers correctly about the products they were buying’
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IT InterviewJeffrey Skelton: Industry could be entering ‘renaissance period’ for new insurance products
Plus, the FCA’s general insurance pricing reform has encouraged brokers to use data enrichment at renewal to ensure prices are ‘accurate’ says Europe MD
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FeaturesIndustry braces as full effect of pandemic and whiplash claims reform coinciding yet to be seen
Long Covid could add an extra layer to coronavirus disease claims, however establishing causation will prove difficult, says roundtable attendees
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IT InterviewTara Parchment: HNW expertise and advice is ‘irreplaceable by technology’
Building relationships and client trust in products will enable the ‘very best of the high net worth insurers to shine’
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IT InterviewScott Egan: There will be ‘no radical about-turns’ in RSA’s strategy following Intact takeover
Instead, RSA’s new owners will help the insurer ‘accelerate our plans’ around ‘outperformance’
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FeaturesEtrading assists broker resilience, but delayed referral times cause frustration
Etrading rather than ‘e-transacting’ needs to be the focus moving forward if insurers and brokers are ‘to really develop a meaningful understanding of the business and opportunities’
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FeaturesOpinion: Claims shop window applauded for pandemic-driven innovation
Editor Katie Scott explains why this year, celebrating claims excellence is all the more pertinent
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NewsBackchat June 2021
Crash for cash gang hotspots, charitable insurers and the insurance product people complained about most over lockdown. What has the insurance industry been up to this month? You heard it here first…
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FeaturesPrice walking proposals ‘eclipsed’ fair value impact on SME insurance
Brokers still have a lot to discuss ahead of implementing the FCA’s proposals on fair value this year, including considerations around commissions
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FeaturesIn Focus: How are broker schemes innovating to accommodate new risks?
Industry experts discuss the ways in which broker schemes are innovating to cover new risks, such as SMEs, e-scooters and short term rental accommodation
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FeaturesThe Big Question June 2021: What steps are insurance firms taking to combat climate change?
ShareAction’s latest data revealed that insurance companies are failing to use their influence to fight climate change. In response to this and in recognition of World Environment Day this June, Insurance Times asks insurance businesses what action they are taking to reduce damage to the planet
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FeaturesData enrichment is a ‘great opportunity’ for insurers to ‘sharpen their pencil’
Moving past the pandemic, industry improvements will be data led, says analytics company
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FeaturesTop five insurers ranked on underwriting performance – which is the most profitable?
The latest analysis of insurers’ SFCRs for 2020 has revealed that being the biggest business is not always best. Insurance Times and Insurance DataLab take a closer look at the financial results from the five biggest underwriters…
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FeaturesIn Focus: Hard market and Covid-19 brings brokers more schemes opportunities
Fallout from the Covid-19 pandemic has pushed schemes for SMEs up the agenda, with ’brokers looking at this closer than ever’
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FeaturesBrokers continue to look to carriers as they seek senior staff
The arrival of Aviva’s former chief distribution officer Phil Bayles at Ardonagh Advisory is the latest in a line of senior insurance figures that have moved from carrier to broker
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IT InterviewMike Brockman: The future of telematics provides an ‘opportunity for brokers to flourish’
ThingCo founder and chief executive believes telematics can ‘enhance’ customer relationships and help stamp out fraudulent claims
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FeaturesCovid uncertainty connected to premium finance uptick
Following a collaborative research project between Close Brothers Premium Finance and Insurance Times, two experts discuss how finance options could be vital post-pandemic as businesses consider their cash flow
