Analysis

Digitalising brokers’ back office supports business model revamp

By Trevor Hemsley 2022-07-11T09:13:00

digital transformation (3)

Insurance Times’ research pinpoints that back office tech is more of a focus for brokers than digital customer journeys – but some industry voices are sceptical as to the motivations behind this type of digitalisation…

Trevor Hemsley explores how brokers are implementing digital transformation, based on finding from a new research project from Insurance Times. 

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