Current issue

November 2023

To access the digital edition you need to subscribe.

If you have a subscription .

Cover story

Ann Owen resized

Ann Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector

The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward

Leader

Full moon silver bullet werewolf

Opinion: Is there such thing as a silver bullet?

Acting editor Yiannis Kotoulas asks whether AI really could represent a panacea

The Market

assertive fist down angry last warning

The most complained about products in UKGI

Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers

In Focus

system 2

In Focus: How will emerging technologies shape the future of insurance claims management?

The People

james-nicholson-index

James Nicholson: From graduate scheme to Zurich’s chief of claims

’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer

Backchat

gossip

Backchat November 2023

Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…