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November 2023

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Cover story

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Ann Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector

The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward


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Opinion: Is there such thing as a silver bullet?

Acting editor Yiannis Kotoulas asks whether AI really could represent a panacea

The Market

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The most complained about products in UKGI

Insurance DataLab analyses the latest ombudsman complaints data to find out which product lines – and which insurers – are receiving the most complaints from consumers

The People


James Nicholson: From graduate scheme to Zurich’s chief of claims

’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer



Backchat November 2023

Fire claims, insurtech authors, fifth birthdays and honeybees, what has the insurance industry been up to of late? You heard it here first…