New kit launched for claims handlers

TICK - The Insurance Claims Kit – has been developed to arm claims handlers with smart intelligence at first notificaiton of loss and in initial claims stage.

It enables claims handlers to make a swift, informed decision to validate or pass a claim for further investigation.

TICK is launched by T.I.C.K. Claims Ltd, a separate and new company formed by TCF Corporate’s chief executive, Stuart Dennis.

A component of the TICK service is the cognitive statement providing details of events surrounding the claim.

For just a £35 disbursement and in a guaranteed 48 hours, TICK delivers a report providing claim related intelligence, areas highlighted for further consideration and potential lines of enquiry.

If the claimant cannot be contacted or is represented and refuses to co-operate, a Part 18 Request for Further Information is issued on behalf of the insurer.

This, together with call recordings of attempts to make contact, provide demonstrable evidence of the insurers efforts to validate and fast track the claim supporting the overriding objective of the Civil Procedure Rules.

Dennis said: “TICK enables claims teams to deliver reputation building customer service by fast tracking honest claimants. In parallel, the service will reduce claims leakage, augmenting fraud detection rates and reducing investigation costs. Claims handlers will be in a position to swiftly pass claims pre-qualified as suspect to their counter fraud team or external supplier with potential lines of further enquiry identified. The cost of TICK also means insurers can now qualify low value claims in a way they have never been able to before.”

The TICK service is tailored but not limited to employer's liability and public liability, motor, household and travel claims.

The TICK service components included as appropriate to claim type encompass:

• A cognitive statement of events surrounding the claim; qualification of claimant identity and history; police incident reference format check;
• Validity of claimant representative check;
• IVA & bankruptcy check;
• Verification of CCTV proximity to claim incident;
• Validity of expert witness check and content/buildings sum insured check.

Having undertaken a TICK, insurers have the flexibility to run additional checks against that claim from the TICK menu of optional extras.

Claims handlers can instruct a TICK via a web enabled service or the service can be fully integrated into an insurer’s claims management system facilitating automatic data extraction.

Insurers will access their TICK reports, which include a chronological activity list, in the secure Client Lounge area of the TICK website via their unique user identification log in.