’Insurers continue to do all they can to help their customers,’ says association

The ABI has said that insurers are contacting customers affected by the Luton Airport car park fire “as quickly as possible”.

In an update issued yesterday (19 October 2023), the association said its members were doing “all they can” to help motorists and was still in discussions with Luton Airport as to when vehicles can be assessed.

The fire broke out in the terminal two car park last week (10 October 2023) and caused the multi-storey building to collapse.

Around 1,405 vehicles are believed to have been affected.

The ABI said it has worked with the Motor Insurers’ Bureau to obtain and share the number plates of the vehicles in the car park with insurers.

“Insurers continue to do all they can to help their customers,” the ABI said.

“Our members are contacting customers as quickly as possible.

“Many insurers are covering the costs of their customers’ journeys home from the airport, others have said they will waive policy excesses and that any claim from the fire will not impact no claims discounts.

“If you suspect that your vehicle may have been damaged in the fire and have not already done so, speak to your insurer to see what support is available.”


In a statement released earlier this week (15 October 2023), Luton Airport said it was working to see if personal possessions can be retrieved.

The ABI said it was in discussions with Luton Airport and car park firm APCOA to determine when this would be possible.

“The car park has suffered extensive damage and it won’t be possible for anyone to enter the building to assess vehicles or retrieve belongings until it has been deemed safe,” the association added.

“Our discussions with Luton Airport and APCOA are ongoing and we will continue to work together, prioritising safety at all times, to make sure customers are updated.”