However, the sector still needs to forge affordable partnerships with vehicle manufacturers in order to use connected car data to improve the FNOL and claims experience
The rise in connected vehicles presents “a big opportunity” for the insurance sector to act as a “guardian angel” for its customers as “proactive FNOL [starts] to take over from reactive FNOL”, said Jonathan Hewett, chief executive at Thatcham Research.
Speaking as part of a panel discussion on the second day of the ABI’s annual motor conference, this year held online on 5 November, Hewett explained that insurance is the “the best use case” for connected car data.
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