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‘More mea culpas for insurers’ expected after FCA fines Lloyd’s Bank General Insurance £90m

By 2021-07-19T07:42:00

mea culpa

Insurance software firm believes ’insurers have been lazy in their efforts to build loyalty and improve retention rates’ and that an ’altogether new approach to customer loyalty is needed

Insurance software firm EIS expects “more mea culpas for insurers” following the FCA’s reforms around general insurance pricing, which includes ending discounting for new policyholders and tackling price walking practices.    

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