Insurance Times has published its webinar looking at how informal communication is reshaping advice given across the consultancy and professional services sector.

This webinar, which was done in association with Hiscox, explores how digital channels such as WhatsApp, text and direct messaging are now embedded in day-to-day interactions. 

According to new research from insurer Hiscox, informal requests for advice are now commonplace, with 86% of professional services firms receiving them weekly.

This hour-long online session examines how these behaviours are evolving across professions including management consultants, accountancy, human resources and recruitment, highlighting the real consequences of blurred communication boundaries – where informal exchanges can be misinterpreted, taken out of context or used as evidence in claim or legal disputes.

Watch the webinar above or by clicking here.

Topics