Customer support work automated so jobs must go

Norwich Union is cutting 34 jobs in its customer support team, the Norwich Evening News reports.

It quotes an Aviva source saying: “As part of this restructure, 34 roles are being made redundant, although nine redeployment roles have already been identified.”

The customer support team is spread across several locations, including Norwich, Bescot, Bristol, Worthing, Liverpool, Perth and Bishopbriggs.

The company would not say where would be most affected but workers will told on Thursday, 12 March. The roles are being automated.