Five new insurance ombudsmen have been appointed to the Insurance Ombudsman Bureau (IOB) to manage the extra workload of the Financial Services & Markets Bill.
The bill is set to extend the jurisdiction of the ombudsman to include third party issues, complaints against intermediaries and small businesses. But the IOB workload has also increased since it changed its application procedure, allowing complaints to be made directly.
The five will support its existing principal ombudsman Tony Boorman. Reidy Flynn, Steve Lilley, Michael Lovegrove and Dorothy Rickman are appointed ombudsmen. Peter Hart is associate ombudsman. Boorman said: "These appointments will ensure that the IOB is well placed to handle our transition to the Financial Ombudsman Service.
"Our workload of increasingly complex cases is continuing to grow and we will benefit from the combined expertise of this team of Ombudsmen."