Cross-selling expert Grimes leaves after just over a year

RBS Insurance customer insight director Nigel Grimes has left the company.

RBS told Insurance Times this morning that Grimes resigned.

RBS Insurance director of communications James Murray will replace Grimes in the interim.

RBS is cutting 3000 job in its global banking and markets business around the world.

Grimes is the former AirMiles chief and took up the role at RBS in September 2007. He was to exploit retention and cross-selling opportunities across the RBS portfolio, including Direct Line, Privilege and Churchill, as well as Green Flag.

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