A report suggesting trouble ahead for insurance brokers who fail to embrace online business has been called "a wake up call" by David Quick, managing director of CETA.

Product analyst Defaqto says in its latest report ‘Changing policies for a changing world' that the next two or three years will bring major changes in the home insurance market.

The report predicts: “Brokers not able to deal with customers on websites and through e-mails will struggle to survive”.

The prediction reinforces comments from CETA, the UK's largest independent general insurance network, that e-commerce is both a threat and an opportunity for brokers.

“The stunning growth and future potential of e-commerce is too big to be ignored,” said David Quick.

“Insurance brokers have already seen some of their traditional business ebb away to direct insurers on the internet and they need to embrace new technology if they are to survive.”

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.

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