Inter Partner Assistance (IPA) has introduced a new software package to provide a two-way computer link between its call centres and rescue and recovery operations.
The new system will enable call centre staff to deploy jobs more efficiently by issuing information direct to the control room of the recovery operator. The system can also accept emails from rescue and recovery operations.
Nigel Ashton, IPA's network manager, said: “The introduction of the new software significantly reduces the time taken to deploy roadside assistance to stranded motorists.”
IPA plans a second phase of development later this year to further improve its speed of response.
The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
