Marsh's Barry Jones and Allianz's Robin Stagg scooped the outstanding individual awards at the first UK Claims Excellence Awards, hosted by Insurance Times last night.

Introducing the evening at the InterContinental Hotel, Park Lane, Insurance Times publishing director Shân Millie said: "Ladies and Gentlemen, colleagues & friends, on behalf of the entire Insurance Times brand team, it is my great pleasure to welcome you to the very first Claims Excellence Awards.

"There is a well-known saying that you can tell a lot about someone by the company they keep – take a good look around you. I’m sure you will agree that the company you are keeping tonight is the cream of the UKGI Claims ‘crop’ for 2011.

"Anyone who’s ever entered an Insurance Times Award knows just how strict a process we follow, and how hard it is to become a finalist. As individuals, teams and organizations, you’ve already achieved so much. Congratulations to you all."

The full list of winners (in bold) and highly commended finalists on the night were as follows:

Claims Training Initiative of the Year

Ageas - Highly Commended


Aviva - Winner



Claims Technology Initiative of the Year

Ai Claims Solutions

Aviva - Highly Commended


Hilary Meredith Solicitors - Winner


Fraud Prevention Initiative of the Year [Sponsored by Barlow, Lyde & Gilbert]

Allianz - Highly commended


AXA Direct - Winner

Markerstudy Group

Motor Claims Initiative of the Year

Ageas - Winner

Knowlden Titlow Insurance Brokers


TFP Schemes - Highly commended

Insurer Customer Care Initiative of the Year



AXA Personal Lines – SIMS Claims Services - Highly commended

RSA [Personal Claims Handling] - Winner

Broker Customer Care Initiative of the Year [Sponsored by ACE]

Cadogan Keelan Westall

Endsleigh Insurance Services

Morrison Insurance Solutions

Romero Insurance Brokers - Winner

Claims Management Team of the Year

Auto Legal Protection Services (ALPS)

Davies Group - Highly Commended

Merlin Claims - Winner

Pound Gates Vehicle Management Services

Winn Assist

WNS Assistance

Outstanding Insurer Claims Team of the Year [Sponsored by Replacements @ Comet]

Ageas – The Claims Team - Highly Commended

Allianz – The Central Credit Hire Team

AXA Personal Lines – The Saga Property Claims Team

Chubb – The UK Claims Team - Winner

RSA – The Home Claims Team

RSA – The Loss Adjusting Services L&C Team

Outstanding Broker Claims Team of the Year [Sponsored by Ageas]

Cadogan Keelan Westall

Deacon - Highly Commended

KGJ Claims Management

Marsh UK - Winner

South Essex Insurance Brokers [S.E.I.B]

Outstanding Insurer Individual of the Year [Sponsored by Merlin Claims]

Ashley Smallbone - Ecclesiastical

Catherine Murphy - ACE European Group

Geoff Jones - RSA

Izzy Hunter - AXA Promise Team

Rob Smale - Ageas

Robin Stagg – Allianz - Winner

Outstanding Broker Individual of the Year [Sponsored by AXA Personal Lines]

Arlene McNaught - Broker Direct PLC

Darren Easton - Knowlden Titlow Insurance Brokers

Barry Jones – Marsh UK - Winner

Alissa Vanbrunt - Simply Business | Xbridge