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Claims performance comes into sharper focus as brokers seek placement certainty
Opinion: Is there an optimal size for a retail insurance broker?
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Q&A: Clegg Gifford apprentice on growing talent pipelines into insurance
Overcoming the barriers to usage-based insurance adoption – LexisNexis Risk Solutions
Why premium finance partnerships are key to broker resilience – Close Brothers
How flexible working can have a positive impact on talent attraction and retention – Zurich UK
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Cyber insurers warn AI is accelerating phishing and business email compromise attacks
’There’s not so much the deep fake element of it, but the speed and process in which somebody can complete a cyber attack,’ says claims director
Zurich adds modular core cover to SME commercial combined offering
‘For us, it was crucial to design a policy that our brokers could easily modify and work flexibly to meet the needs of their clients,’ says head
London market firms put through live crisis simulation in PRA stress test
’Both the PRA team and the London market firms taking part were not aware of the test scenarios in advance and are responding in real time,’ says director
SSP backs Insurance Times Destination Charter to support future talent
’For us, it’s very much about the talent pipeline within the insurance industry and attracting new talent into the industry,’ says head
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the top five stories making headlines across the market from 18 to 22 May 2026
Aviva rolls out epilepsy awareness training ahead of National Epilepsy Week
Insurer partners with charity Epilepsy Action as employee calls workplace support “life changing”
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Top 50 Insurers 2024
The definitive ranking of the UK’s top general insurers for 2024 – but where has your firm placed?
Read the report
Top 50 Insurers 2023
The definitive ranking of the UK’s top general insurers for 2023 – but where has your firm placed?
Read the report
Top 50 Insurers
Top 50 Insurers 2025
The definitive ranking of the UK’s top general insurers for 2025 – but where has your firm placed?
Read the report
Shopping and switching rates continue to fall among home insurance customers
New data from Consumer Intelligence reveals that home insurance policyholders’ shopping and switching behaviour has fallen to record low levels over the past two years, though some evidence indicates that trend may be changing
Briefing: The price of expertise in professional services
With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted
Will the CMA cap for UK vet prescription fees fix the ‘broken’ pet insurance market?
Briefing: Insurers need to remember the value of a human touch in claims
Claims performance comes into sharper focus as brokers seek placement certainty
In Focus: Is claims experience beginning to overtake price as the deciding factor for customers?
Biba 2026: Aviva and DLG personal lines integration ‘well on track’ ahead of part VII process
UK personal lines chief executive describes the insurer as being ‘deliberately but proudly boring’ in how it aims to show up for broker partners
Biba 2026: Intact eyes new commercial lines ‘opportunities’ in eTrade – Becky Henry
Following a dip in the insurer’s extranet score in Insurance Times’ Five Star eTrading report 2026, the insurer’s vice president of eTrade says it is focused on revitalising ‘stagnant’ products to keep pace with broker service needs
Geoff Carter: Sabre’s husky sled strategy maintains profitability across market cycles
’People always ask us if there’s a secret recipe but there really isn’t. It’s a mindset and a culture and it’s about not breaking that,’ says chief executive
EY’s Jonathan Zhao: What Britain’s insurers can learn from Asian markets
Jonathan Zhao, global insurance leader and Hong Kong financial services managing partner at EY Advisory tells Insurance Times why Asia Pacific is leaving Europe behind on insurance innovation, why boardrooms are immobilised by AI and why UK insurers must stop looking inward.
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