The Competition and Markets Authority is concerned that the merger may lead to higher prices or a reduction in choice or quality

Xchanging

The Competition and Markets Authority (CMA) has referred Xchanging’s acquisition of insurance software company Agencyport Europe for a Phase Two review.

Xchanging completed the acquisition of Agencyport in July 2014 but the initial investigation by the CMA found that the merger may lead to higher prices or a reduction in choice or quality for Lloyd’s registered managing agents.

CMA senior director of mergers and decision maker in this case Sheldon Mills said: “Policy administration systems are critical, core software products for managing agents active in the Lloyd’s market. Insurers assist companies and/or individuals to manage risks and face an increasing number of regulatory requirements which is likely to increase their reliance and use of software solutions.

“The loss of competition between the 4 major suppliers could lead to higher prices or reductions in product quality or innovation. A detailed assessment will seek to ensure that the merger does not lead to detriment to insurers and ultimately consumers and businesses in the UK.”

Xchanging chief executive Ken Lever said: “This news is both surprising and disappointing. We will continue to work with the CMA to help them with their review process.”

The review is expected to take a further 24 weeks.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.