13-19 Jan: Groan

Complaints
Payment protection insurance complaints were up again in the last three months, new Financial Ombudsman Service (FOS) figures show. The FOS statistics for October to December record the ombudsman received 30,301 PPI complaints, up from the previous quarter’s 19,259.

Flood
A quarter of all UK properties could be uninsurable after the Statement of Principles agreement expires at the end of June 2013, a property search firm has warned. SearchFlow puts at £214bn the value of properties in high flood-risk areas that could be affected by the end of the government-industry deal.

Claims
Doctors have reported a sharp rise in the number of patients attempting to make fraudulent claims for car accident injuries, new LV= research has revealed. The study says 60% of GPs have seen an increase over the last two years in the number of patients they believe are feigning and exaggerating injuries in a bid to make a fraudulent claim.

Reputation
Firms’ reputations could be baselessly undermined by plans to give the Financial Conduct Authority powers to publicise companies it is investigating, the Treasury select committee has warned.

Nicked
A senior Greater Manchester Police inspector has been charged with making fraudulent insurance claims. Inspector Mohammed Razaq has been charged in relation to allegations that he made fraudulent insurance claims in relation to mortgage applications.