THE CONNECT CENTRE
PORTSMOUTH PO2 8QL
TEL: 0870 606 1389
FAX: 0870 606 1382
WEBSITE: WWW.BDML.CO.UK + WWW.BDML.CO.UK
FEE AND COMMISSION INCOME (2004): £16.21m
PRE-TAX PROFIT: £2.59m
NUMBER OF UK BRANCHES: 1
NUMBER OF UK EMPLOYEES: 422
CHIEF OFFICER: SANDY DUNN, CHAIRMAN AND CHIEF EXECUTIVE
YEAR ESTABLISHED: 1993
BDML Connect is a leading general insurance intermediary and third-party administrator. Focusing primarily on personal lines products, the company dealt with almost two million inbound telephone calls and processed over 220,000 policies in 2003.
BDML provides specialist and fully branded support to a wide range of companies, including AXA, RAC Financial Services, Groupama, Halifax, Esure, Hastings Direct, Admiral, Lloyds TSB and Abbey National.
BDML provides a holistic service on behalf of its clients, from the process of quoting/ buying, through to claims notification, all supported by state-of-the-art data processing (Cheshire Data) and telephony systems (Aspect).
It offers corporate clients a comprehensive review of their customer activity via detailed management and marketing information. This data is used proactively with clients to further enhance response and conversion rates and optimise revenues.
BDML has access to around 85% of the UK personal lines insurance market through its current agency base, which includes direct writers such as Churchill.
It operates on a partnership basis with its clients and insurer partners using the critical mass of its operation's buying power and strong commercial relationships with insurer partners.
Ultimate Insurance Solutions is a wholesale and retail provider of motor and travel legal expense products and services including claims handling and provision of helplines. It is a specialist in the provision of personal accident and health-related products on behalf of various Lloyd's underwriters.
Ultimate also provides servicing and full third-party administration of personal lines business on behalf of a network of insurance brokers and intermediaries.
Thornside is a pet healthcare insurance agency and trades as Petwise.
Thornside focuses on the affinity group sector with major clients including the Kennel Club, Argos, Albion Insurance and Pets Pyjamas.
MAIN LINES OF BUSINESS
Private car, motor cycle, small commercial vehicles, home buildings and contents, pet, travel and motorists' personal accident.
CHIEF OFFICER BIOGRAPHY
Sandy Dunn has considerable experience in consumer marketing of personal lines insurance in Europe.
As a director of the GAN Group from 1992 to 1998, Dunn was involved in a wide variety of traditional and direct insurance initiatives, as well as spearheading the development of a powerful customer service reputation for Touchline Insurance.
BDML was created in November 1998 by Sandy Dunn and two fellow directors.
They are majority shareholders and have made a considerable commitment to the future development of the company.
Dunn is also a director of BDML and a board member of the CII's Faculty of Insurance Broking.