AXA racks up 557 complaints to Financial Ombudsman Service in six months
AXA was ranked the top GI insurer for complaints in 2012, according to latest Financial Ombudsman Figures (FOS).
It racked up 557 new general insurance complaints - excluding payment protection insurance - for the first six months to 30 June.
Aviva was in second place with 435 complaints, and RSA third at 412. AXA has a smaller in GI premium book in the UK than Aviva and RSA, and the number of complaints to the FOS may therefore cause the company some concern.
Ageas was in fourth place with 356 complaints. Admiral, as one of the largest private motor insurers in the country, came in with 219 complaints.
The biggest offender was UK Insurance Ltd, better known as Direct Line Group, with 1541 complaints.
However, the FOS does not break down the complaints for each of its individual companies, which include Direct Line, Churchill and Privilege. The group is the largest personal lines insurer in the UK.
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