Brokers can advise in "unusual circumstances," Biba says

The British Insurance Brokers’ Association has issued clarification and advice to travellers affected by the cloud of ash from a volcano in Iceland, which has caused major disruption across the UK’s airports.

Biba also confirmed that Biba Protect travel insurance policies, underwritten by Tokio Marine Europe Insurance and purchased from a Biba broker, will cover travellers for travel delay, or cancellation after 24 hours. All valid travel delay or cancellation claims caused by the volcanic ash will be met by the Biba Protect travel insurance policy.

Biba technical and corporate affairs executive Graeme Trudgill said: “In many circumstances your travel agent or tour operator will simply make alternative arrangements but if you have booked independently you should speak to your insurance broker who can advise you during these unusual circumstances. We are confident that all volcanic ash claims under the Biba policy will be met.”

Steve Foulsham, BIBA technical services manager, added: “Not all insurance policies are the same and travellers are urged to contact their insurance provider to clarify their specific policy coverage as not all insurers will necessarily cover this. Of course disinclination to travel would not be covered.”

Biba has clarified that travel insurance is normally transferable to any new travel plans and that travellers should speak to their insurance broker.