I have just read the Backchat article (5 August, Insurance Times) regarding AXA's answer to dealing with the backlog of paperwork. If you ask insurance brokers generally you will find that AXA has been operating a system for ages where it does not answer the phone but leaves you in a voicemail system - five days a week.
It's nothing new, most insurers have the same system in place.
Adrian Moore
TG Webster
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The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.
