Chaucer Insurance has gone live with the Claims Outcome Advisor (COA) programme from Insurance Services Office (ISO) to help manage its personal injury claims business.
ISO said its web-based solution would enable Chaucer to improve the consistency of its claims payouts, streamline claims handling processes and increase the visibility of its claims portfolio.
COA will provide Chaucer's claim handlers with a comprehensive database of medical conditions, occupations and a detailed medical encyclopaedia for more informed negotiations with solicitors and more consistent claims management.
Chaucer's technical claims director Nick Burnap said: "Consistency is just as much of an issue for a single office environment as it is in a multi-office deployment.
"Our handlers regularly manage hundreds of cases at any one time, and COA now plays an important role in helping them treat claims consistently and negotiate with solicitors with greater confidence to reach settlements."
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