FirstAssist has selected Phoenix Technology Group to deliver its content and business process management solution.

The solution will be used to upgrade the system for two FirstAssist service centres in Bournemouth and Plymouth.

The new system will replace the legacy system with FirstAssist has rented from Royal & SunAlliance since it engineered a management buy-out from the insurer.

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.