' charged to customers then you have to assume that they are equally as cavalier or poorly informed about the remainder of the FSA rules."

Steve White, Biba regulation and compliance manager, said: "It makes the point that firms are still getting up to speed with what the rules mean and the circumstances in which they work."

But Mark Coffer said that the FSA should concentrate on other areas, such as the stability of insurance institutions, "rather than chasing rogue issues in the market".

The 2025 Insurance Times Awards took place on the evening of Wednesday 3rd December in the iconic Great Room of London’s Grosvenor House.

Hosted by comedian and actor Tom Allen, 34 Gold, 23 Silver and 22 Bronze awards were handed out across an amazing 34 categories recognising brilliance and innovation right across the breadth of UK general insurance.
Many congratulations to all the worthy winners and as always, huge thanks to our sponsors for their support and our judges for their expertise.