Groupama drops Miller Fisher

Miller Fisher has been dropped from Groupama's panel of loss adjusters after the insurer conducted a year-long strategic review.

This is the latest in a long line of disappointments for Miller Fisher.

In September, it was announced Miller Fisher was being ousted from the panel of insurer Pearl, whose general insurance portfolio was taken over by Churchill.

In June, Miller Fisher was dumped by Norwich Union and last year it was dropped from AXA's loss adjusting panel.

Groupama's new panel includes Capita McLaren and GAB Robins for property claims, Woodgate & Clarke for liability and Ashworth Mairs for subsidence.

Crawford & Co and PCS have also been dropped by Groupama.

Groupama, currently up for sale by its French parent, took 12 months to complete the review of its loss adjusting panel.

The company said the decision "involved a careful review of the capabilities of the group's existing adjuster panel and of the extent to which it will be able to serve its future strategic direction".

Groupama Commercial Insurances claims manager Michael Booth said: "The selection process was very thorough.

"We were always determined to take the time necessary to ensure we had the opportunity to review the talents of a wide range of adjusters, all of whom we believed had something to offer."

Groupama claims to have adopted a fresh approach to selection, including cultural fit and customer focus.

Miller Fisher said last month it planned to concentrate on its Irish subsidiary Miller Farrell, its third-party claims administration business and its construction adjusting arm.