Halifax General Insurance has become the first household insurance provider to have its competency and training programme formally accredited under the General Insurance Standards Council (GISC) Private Customer Code.
The Chartered Insurance Institute (CII), on behalf of the GISC, has approved Halifax's programme for its building and contents insurance business.
The training of new recruits is carried out over a two-month period. It has to be completed before recruits begin to work with customers.
Under the GISC, all companies within the general insurance industry must ensure that employees are trained and competent to carry out their general insurance duties.
